Who handles each part of a booking?
Start with dates, language and a general concern. Treat the visit as booked only after written confirmation identifies the clinic, appointment and terms; a chat inquiry or draft estimate alone does not confirm care.
| Visitor | Start with preferred dates, language and a general concern. Confirm the appropriate channel before sharing clinical records. |
|---|---|
| Healing Hub | We help coordinate clinic inquiries and visit schedules. Establish the scope of coordination and interpretation support early. |
| Treating clinic | The clinic confirms the clinician, consultation, proposed care, quotation and follow-up. Its clinician makes medical decisions. |
| Written confirmation | Check the clinic and branch, date and time, booked scope, payment recipient and change terms before treating the appointment as confirmed. |
Request the booking terms
Confirm the actual clinic and branch, appointment type, doctor and quotation. Ask who receives a deposit, the payment method, cancellation conditions and how changes are confirmed. Use official contact details and verify the relevant foreign-patient registration information.
Keep health information in the right channel
For an initial inquiry, share your preferred dates and general concern. Request a suitable channel before sending sensitive medical records or images.
Before paying a booking deposit
| Stage | What to have in writing |
|---|---|
| Initial inquiry | Preferred dates, language and a general concern; confirm a suitable channel for medical records. |
| Proposal | Actual clinic and branch, appointment type, requested support and itemized fees. |
| Deposit | Verified recipient, amount, method, receipt and cancellation or change conditions. |
| Confirmed visit | Date and time in Korea, booked scope, location and clinic follow-up contact. |
Frequently asked questions
Does an inquiry confirm my appointment?
No. Wait for written confirmation from the responsible clinic or coordinator, including the date, time and agreed scope.
What should I send in my first WhatsApp message?
Preferred language, visit dates, general interests and any clinic you are considering are enough to start. Ask for a suitable channel before sharing medical records or photographs.
Does a deposit guarantee the treatment I want?
Ask exactly what the payment reserves. Appointment confirmation does not replace examination or the clinician’s decision about treatment suitability.
How should I plan my return flight?
Ask the treating clinician about the proposed treatment, recovery, review appointments and travel restrictions before fixing your itinerary. Do not rely on a generic number of days.
Sources and further reading
These guides help you prepare for a consultation and reference clinic and public health information. A treating clinician determines suitability, risks and your recovery plan.
